RefurbiPhones Terms & Conditions Guarantee
All our goods are inspected and have passed the quality test, therefore are of the highest quality. All our goods are covered by warranty as mentioned on our website. However, our flex cables do not have any warranty.
- Return forms should be completely filled in and sent back for Return Authorisation (RA). If you dont have return forms, please contact us for one before sending the returns.
- Order Number should be clearly mentioned otherwise claims won’t be refunded.
- We are not responsible for items lost during returning.
- Item not defective after testing or wrong item ordered by buyer will be returned at buyer’s expense.
- For faulty or damaged parts, replacement would be sent when RA has been authorised.
- For any item missing in delivery, please notify us within 48hrs of delivery.
- Don’t use digitizer or LCD screen on the phone with sticking kit, otherwise they won’t be exchanged.
- Please test Digitizers or LCD screen by connecting connectors only. Fitted parts won’t be exchanged or returned.
- Don’t remove the screen protectors from digitizer or LCD screen.
- For the parts that are broken or damaged in transit, you must notify us within 24Hrs. Contact us here.
- Claims made to courier for parts broken in transit can take up to 14 working days.
- Check and inspect all parts on arrival of the delivery. Any parts arrived with any damage such missing like IC, Chip broke, flex broken or bent or damaged must be notified and returned once RA has been authorised.
- Customer is responsible for return postage.